Terms of Use
COPYRIGHT NOTICE
The content of this website, including all text, photographs, and graphics, and its compilation are the property of Schumacher or its content suppliers, are protected by U.S. and international copyright laws, and may not be used except as set forth below. The designs featured on our products are the sole and exclusive property of Schumacher and/or are subject to copyright protection. You do not have the right, and agree not, to copy, reproduce, modify, adapt, or otherwise use such designs in any manner, except as a purchaser and user of our products and then only in accordance with applicable law. All software used on this site is the property of Schumacher or its software providers.
TRADEMARK NOTICE
SCHUMACHER®, PATTERSON FLYNN®, BACKDROP®, FREDERIC®, and PERFECT BASICS® are trademarks of F. Schumacher & Co. and may not be used in any way without our prior written permission. We vigorously enforce our rights in our trademarks and other intellectual property to the fullest extent permitted by law. All other trademarks not owned by F. Schumacher & Co. which appear on this site are the property of their respective owners.
About us
Company details: Schumacher & Co. UK Ltd (company number 12946643) (we and us or Schumacher) is a company registered in England and Wales and our registered office is at The Long Lodge, 265-269 Kingston Road, London, England, SW19 3NW. Our main trading address is G27, South Dome, Design Centre Chelsea Harbour, London, SW10 0XE. Our VAT number is 361811118. We operate the website www.fschumacher.co.uk
Contacting us: To contact us, email our customer service team at contact@fschumacher.co.uk
How to give us formal notice of any matter under the Contract is set out in Claims and Returns, below.
Our contract with you
Our contract: These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice, or course of dealing.
What do we do with your information:
- Schumacher is an international business, and your personal information may be stored on servers located in other jurisdictions. It may also be used by vendors and manufacturers when product is shipped directly to you or your workroom from the vendor or manufacturer.
Acceptance of Orders
Placing your Order:
- Acknowledging receipt of your order: After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described
Accepting your order: Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence.
- If we cannot accept your order: If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
All orders are considered final once a payment method is submitted, whether online, over the phone, or through electronic communication.
Our goods
We provide the goods (or any part of them) as set out in the Order (Goods). The Goods are as described on our site or as specified and agreed between you and us (Specification).
The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
Prices
Purchase prices will be as listed on Schumacher’s website at any time you submit your Order or as quoted by a Schumacher representative, plus VAT and any other applicable taxes, delivery and handling charges, insurance fees (if applicable) and any other fees that we will confirm to you after acceptance of the Order. All orders are invoiced at the prices in effect on the date the order is accepted.
- Purchase prices may change from time to time without notice, but any changes will not affect any Order you have already placed. We may increase the price of the Goods at any time before delivery to reflect any increase in the cost of the Goods that is due to:
If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
Delivery
Schumacher shall ensure that:
- each delivery of the Goods is accompanied by a delivery note that shows the date of the Order, all relevant Customer reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Goods are being delivered by installments, the outstanding balance of Goods remaining to be delivered;
- Schumacher shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time of placing the order. Changes to the delivery address after Schumacher has accepted the order are at the sole discretion of Schumacher and may incur a charge.
- Delivery is completed by unloading of the Goods at the Delivery Location with proof of delivery.
- Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Schumacher shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide Schumacher with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
- If Schumacher fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.
- Schumacher shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide Schumacher with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
- Schumacher may deliver the Goods by installments. Any delay in delivery or defect in an installment shall not entitle the Customer to cancel any other installment.
- Schumacher shall have no liability for any delay to the delivery the Goods caused by third party carriers or customs clearance. No labour claims for delayed goods will be allowed at any time.
Trade Account
Trade Accounts are available to any qualified interior designer, architect, upholsterer, or wallpaper hanging professional. Trade Account applicants are vetted by Schumacher to determine, among other criteria, that the potential Account holder is a legitimate and active business. We reserve the right to reject a Trade Account applicant at our absolute discretion and without providing a reason. Once granted, a Trade Account offers trade clients preferential pricing and services. Trade clients are not distributors and may not resell Schumacher products in a retail environment. We reserve the right to cancel Trade Accounts at any time, with written notice.
Force Majeure
Schumacher shall not be liable for any delay in delivery or failure to deliver any or part of the Goods if such delay or failure is caused by an event, circumstance, or cause beyond our reasonable control (Force Majeure Event).
Title / Risk of Loss
Unless otherwise agreed, the title and risk of loss pass to the customer upon proof of delivery.
Inspection
The customer has 30 days to inspect the goods and notify Schumacher of any visible defects or non-conformity. The goods must be inspected prior to cutting, installation, or other processing. If during the 30 days the customer does not inform Schumacher of any visible defects or non-conformity, the customer uses or resells the goods, or the customer fails to inspect the goods, it shall be concluded that the goods delivered were conforming.
Common Carriers
Shipments made directly from our warehouse to the customer or the customer’s client will be made by a carrier of Schumacher’s choice unless otherwise agreed. It is the customer or the customer’s client’s responsibility to inspect all products before signing for shipment and to note any damages on the freight bill. It is the customer or the customer’s client’s responsibility to file any damage claims with the carrier. However, where possible, Schumacher will render reasonable assistance in settling claims.
Warranty
We warrant that the Goods shall, at the time of delivery, be free from material defects in design, material, manufacturing, and workmanship within accepted industry norms and conform, in all material respects, with their description and any applicable Specification. This warranty shall be effective for a period of 12 months from the date of delivery of the products (Warranty Period). You are expected to inspect the products for defects upon delivery and prior to installation or other processing of the products. We will, at our discretion, either replace defective Goods free of charge, or refund the price of the defective Goods in full. This is your exclusive remedy for defective products. This warranty applies only if such defective product was subjected to normal use and for the purpose for which it was intended and if the product was properly handled, stored, installed, and maintained in accordance with industry standards and/or written instructions.
This warranty shall not apply after products have been cut, installed, or otherwise processed, except in the case of hidden defects that could not be detected by inspection of the products. Schumacher shall not be liable for the Goods’ failure to comply with this warranty if the defect arises as a result of Schumacher following any specification supplied by the Customer, or the Customer alters or repairs the Goods without our written consent, or the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.
We expect Account Holders to represent, sell and service our products in a manner consistent with generating consumer goodwill towards our products and brands. While our warranties apply only to our direct customers, if you offer our products for resale to consumers, you agree to afford the benefits of this warranty to original consumer purchasers of the product. We shall not be bound or held responsible for any greater or additional warranty terms you may decide to extend to your customers for our products. Unless authorized to do so by us, you shall not instruct any of your customers to contact us directly with respect to a warranty claim. If we observe a pattern of repeated unwillingness to provide at least the level of service and performance contemplated under this warranty, we may terminate our business relationship with you.
Photographs, illustrations, cuttings, or samples furnished by us are offered as approximations only and we cannot guarantee that Goods will exactly match the colour or shade of items depicted in our sample books or illustrations. We shall not be liable for any claims based on colour mismatch from different dye lots or print runs once the product has been cut, installed, or processed by you in any way.
Except for the warranties contained in this Warranty paragraph, we give no other warranty with respect to the Goods, either express or implied.
Limitation of liability
- Schumacher has obtained insurance cover in respect of certain aspect of its own legal liability for individual claims. The limits and exclusions in this clause reflect the insurance cover Schumacher has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess liability.
- References to liability in this clause include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
- Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
Minimum Orders
Fabric & Trimming has a minimum order of two meters and an increment is cut by the half meter. Orders below the two-meter minimum are subject to a cutting fee of £30.00.
Avoiding Claims and Returns From the Workroom
It is the customer’s responsibility to ensure all proper instructions are issued to the workroom (curtain maker, upholsterer, etc.) regarding product and colour description, face application, and other pertinent information. An identification cutting should accompany all workroom orders. The end use of Schumacher products is at the discretion of the customer. When delivering to a workroom, Schumacher suggests sending a cutting in advance to help verify the goods. We also suggest consulting with your workroom on the direction of the product, so that pattern and pile are arranged to the specifications of your client.
Protect Silk Orders
Please be aware that silk is a natural product and therefore will always have natural imperfections. Weave and shade variations, nubs and slubs are to be expected in fine 100% silk yarns. Removing them would not only weaken the fabric but destroy part of the natural beauty and character. In addition, silk products must be protected from the sun. Draperies should be lined and in some cases, interlining is recommended. Colours can fade by oxidation (gas fading) if unaired in storage for a period of time. Schumacher cannot accept responsibility for silk fabrics left in their packaging for periods of time and/or stored improperly.
Protect Velvet Orders
Velvet fabric should be removed from its packaging and used as soon as possible to avoid crushing. Always store a roll of velvet in a horizontal and hanging position, either in a special shelving system or in the original box within its suspension. Schumacher cannot accept responsibility for velvets left in their packaging for long periods of time and/or stored improperly.
Protect Sisal Wallcovering Orders
Please be aware that sisal is a natural product and therefore will always have natural imperfections. Weave and shade variations, nubs and slubs are to be expected in sisal wallcoverings. Removing them would not only weaken the fabric but destroy part of the natural beauty and character. Schumacher cannot accept responsibility for sisal wallcoverings left in their packaging for periods of time and/or stored improperly.
For Dimensional Stability
The absolute dimensional stability of fabrics cannot be guaranteed. As a result, double headings and generous hems are recommended.
Samples
Samples are the property of Schumacher and lent free of charge to our professional clients to facilitate their interior design projects and are expected to be returned. Unreturned samples may be charged at Schumacher's discretion.
CLAIMS AND RETURNS
Contact for Claims
All inquiries regarding claims, returns, price errors, billing errors, and proof of deliveries should be directed to logisticsuk@fschumacher.co.uk Authorization for returns must be received in writing from a member of the Schumacher team before returning the items.
No claims will be allowed for more than 3 strips of wallpaper/covering on the wall. All claims must be made withing 30 days of delivery. No labour claims will be allowed at any time.
Notification
Claims regarding order problems or defective product must be made no later than 30 days after the delivery date.
Service Charges for Returns
If Schumacher is at fault there is no service charge for returns, and the account will be reimbursed for all shipping or postage charges. If Schumacher is not at fault (including and without limitation in the cases of refused shipments, customer duplication of orders or cancellation after shipment), the following charges will be made:
Unacceptable Claims or Returns
Schumacher will not accept claims or returns in the following circumstances:
Velvet Returns
Velvets must be returned in the original packaging. If the velvets are received in a condition that prevents Schumacher from determining liability or if handling or shipping may have caused damage, the goods will be returned to the customer at the customer’s expense and credit will not be authorized.
Accessories & Rugs Returns
Accessories purchased online are eligible for returns within 14 days from receipt of goods.
Accessories sold off the showroom floor are non-returnable.
All accessories must be returned in their original packaging and with any original tags still attached; we will not accept goods that have been soiled or have clear signs of wear.
All returns remain at the discretion of Schumacher UK.
Standard Orders Change or Cancellation
All orders are considered committed orders. A request to change or cancel and Order may be accommodated at Schumacher’s sole discretion, only if the Order has not already been processed for delivery. Merchandise returns must meet our return policy and are subject to the standard handling charge.
Wovens and Prints
Woven and printed patterns cannot always be completely square on the cloth. Before cutting, make sure pattern alignment is adequate to produce a satisfactory result.
Colour Fading
Schumacher utilizes the highest quality dyes, but our products are not guaranteed against colour fading from undue exposure to the sun or other atmospheric conditions. Dry cleaning is recommended at regular intervals. Very few fabrics are washable. Be sure to check the product instructions to verify.
Proof Products
Returns are not accepted after merchandise has been cut, treated, or processed in any way. Schumacher recommends that the customer check all products for flaws, correctness of pattern, colour, and differences before any product is cut or processed.
Processing Products
All processing is at the customer’s risk. Room for shrinkage must be allowed when processing or adding flame retardants, special coatings, and backings, among other treatments. Schumacher will drop-ship to the processor of the customer’s choice, who will bill the customer directly. Many Schumacher products are flame resistant or already treated for soil resistance. We recommend the customer contact Schumacher before arranging for processing that may be unnecessary.
Same pattern, different product
Differences in width between fabrics and wallcoverings with a similar pattern may result in design disparities. Make sure you to see a sample of the product before placing an order.
As indicated, Schumacher wallcoverings are either priced by the single roll, by the metre, or per panel/panel set increments.
Those priced by the single roll can be packaged as individual single rolls, double rolls, or triple rolls of continuous length.
Those wallcoverings packaged as double rolls may be available as single rolls subject to a cutting charge.
Wallcoverings sold by the metre may have minimum meterage requirements for ordering, please check the item before ordering.
WALLCOVERING INFORMATION
Wallcovering Preparation
Please refer to the insert included with all Schumacher wallcovering shipments for useful hanging guidelines.
- Walls must be smooth, clean, and free of mildew, grease, and stain. Wash completely with soap and water if any of these conditions exist. If necessary, apply a stain-killing primer, followed by a wallcovering primer/sealer prior to installing wallcovering.
- On plastered walls, drywalls, and painted walls, apply a pigmented wallcovering primer/sealer prior to installing the wallcovering. If walls are newly plastered, be sure to wash with zinc sulfate solution to neutralize the lime. Follow this process with an application of a wallcovering primer/sealer.
- There is a possibility of differences in certain dye lots. For this reason, Schumacher suggests decorative accessories be in the customer’s possession prior to hanging wallcovering.
- Care should be taken that the correct wallcovering has been received. All merchandise is inspected by the mill prior to shipment. However, final inspection is the responsibility of the end user. Examine the shipment for the correct pattern number and verify that the run numbers on each bolt match. Do not cut merchandise until it has been inspected to ensure it is in perfect condition.
- Dry test by rolling out two bolts of wallcovering. Place the bolts side-by-side to ensure shading matches. During installation, hang only three strips. If shading appears at the seams, please allow strips to dry before continuing the installation to ensure the merchandise does not have shade defects.
ONLINE/WEBSITE
General Terms, Online
While we try to provide useful information to our online customers, the notes on our website do not replace the extensive consultation necessary to determine suitability, durability, pattern repeat, application, and other aspects of our products. We encourage our customers to consult with our sales team regarding any questions they may have. Standard return policies apply to online orders.
Intellectual Property
All content on our websites, including software and visual, is the exclusive intellectual property of F. Schumacher & Co., LLC and protected by intellectual property regulations. This content cannot be used or replicated without written consent from F.Schumacher & Co., LLC.
Online Order Formation of Contract
The online sales contract is formed only after the Customer has clicked the “Pay Now” button.
CUSTOM / CONTRACT DESIGN SERVICE
Schumacher specialists will work with customers to accommodate a client’s design needs. Discontinued Schumacher product, new designs, historic reproductions of printed and woven fabrics, and printed wallcoverings, trimmings and furniture can be produced on a special-order basis.
Quotations will be issued for custom-order requests, and will reflect any requirements, set-up charges, strike-off charges, as well as any other costs associated with producing the requested product. This Contract shall apply to any custom Orders.
Payment Terms for Customer Projects
A non-refundable deposit of 50% is required on all custom orders. The balance is due prior to dispatch.
Overage/Underage
Up to 10% tolerance can be expected for any custom Order and for which the customer shall be responsible. The balance due will be adjusted prior to dispatch.
Assignment: We may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract.
The Customer may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without our prior written consent.
Governing law: The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction: Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
DISTRIBUTION OF SCHUMACHER PRODUCTS
F.Schumacher & Co UK is a distributor of F. Schumacher & Co, LLC. For inquiries regarding distribution and retail of Schumacher products outside the U.S.A., please reach out to info@fsco.com.